SABAP2 - Frequently Asked Questions

Software issues

We anticipate that there will be many questions from atlasers or potential atlasers concerning the Data Management System (DMS) and other software related issues.

This FAQ page will attempt to answer the day-to-day questions that will most likey arise.

Should you not be completely satisfied with any of the answers below or have a specific question please contact Michael Brooks, the SABAP2 IT Manager (Tel. 021 650 4998) with your query or question and he will get back to you as soon as possible.

FAQs - Data Management System

When I try to submit my data (Tools --> Submit data) I get an error message that says "The parameter 'address' cannot be an empty string. Parameter name: address". What does this mean?

When I try to submit my data (Tools --> Submit data) I get an error message that says "Unable to send to all recipients". What does this mean?

When I try to submit my data (Tools --> Submit data) I get an error message "Failure sending mail". What does this mean and how can I submit my data?

After submitting my data, I get an email which says that my submission was found to be empty? What must I do?

Q. When I try to submit my data (Tools --> Submit data) I get an error message that says "The parameter 'address' cannot be an empty string. Parameter name: address". What does this mean?

A. This message indicates that you have not filled in your email address in your settings options. You will need to go to Tools --> Settings and make sure that you have filled in your and email address (and observer no.). These are the required fields needed in order for you to submit your data using the DMS.

Q. When I try to submit my data (Tools --> Submit data) I get an error message that says "Unable to send to all recipients". What does this mean?

A. This message indicates that your ISP does not allow smtp forwarding. To fix this problem, please download and run this file. This will add a new file to your computer which should correct the problem.

Q. When I try to submit my data (Tools --> Submit data) I get an error message "Failure sending mail". What does this mean and how can I submit my data?

A. This usually indicates that firewall settings are preventing the email from being sent and are usaully set by your service provider or within a corporate network environment. If these settings cannot be changed you will need to submit your data manually - follow the steps below to do this:

- First, always go to Tools --> Submit data. Once you get the error message, click on OK.

- Open your mail client (Outlook, Outlook Express, Thunderbird, etc.)

- In the To: field type: data@adu.org.za

- In the Subject line type: SABAP2: Auto-data submission

- Attach the following four files from the directory c:/adu/sabap2/backups/

xml_records.adu xml_headers.adu xml_addinfo.adu xml_Incid.adu

- Click Send

Q. After submitting my data, I get an email which says that my submission was found to be empty? What must I do?

A. This indicates that the cards you had entered were not saved. Please remember to save each card after you have captured your records before submitting. You will need to go and check if the cards have been saved and then do a 'Re-submit all data'. Cards that haven't been saved will need to be re-entered.

Note:
(1) if you close the window, without clicking the 'Come-back' or 'Save' buttons, the card will not have been saved automatically.
(2) if, after capturing your records for a card you go directly to Tools --> Submit data, the card will not be be sent as it needs to be saved first BEFORE being submitted.